We respect the privacy of our guests and website visitors.
This Privacy Policy explains how we collect, use, store, and protect personal information provided to us
through our website, booking process, telephone calls, WhatsApp, email, or other communication channels.
By using our website or providing your personal information to us, you acknowledge this Privacy Policy.
Information We May Collect
Depending on your interaction with Kumai Gorkha Homestay, we may collect information such as:
Personal Information
* Full name
* Age, where required
* Address or location information
* Mobile/telephone number
* Email address
* Number of guests
* Names or details of accompanying guests, where necessary
* Check-in and check-out dates
* Booking details
* Special requests relating to your stay
Identification Information
For guest registration and applicable legal or accommodation requirements, we may request a valid **Aadhaar Card
or other government-issued identity document**.
We will use such identification information only for legitimate purposes connected with guest registration,
accommodation, security, legal compliance, and related requirements.
Payment Information
When you make a payment, we may receive information necessary to confirm and record the transaction,
such as:
* Payment amount
* Payment date
* Transaction/reference number
* Payment method
We do not intend to collect or store unnecessary financial information such as your full bank account
or card credentials unless required by the payment service used.
How We Use Your Information
We may use personal information for purposes including:
* Processing and confirming reservations.
* Communicating with guests regarding bookings.
* Providing accommodation and related services.
* Confirming guest identity.
* Managing check-in and check-out.
* Processing or verifying payments.
* Responding to enquiries and requests.
* Providing information about your stay.
* Improving our website and services.
* Maintaining website and system security.
* Meeting applicable legal or regulatory requirements.
* Preventing fraud, misuse, or unauthorized activity.
We will generally use personal information only for purposes reasonably connected with the services you
request or as otherwise permitted by applicable law.
Guest Identification
Kumai Gorkha Homestay may require guests to present a valid Aadhaar Card or other government-issued
identity document during check-in.
This information may be collected or verified where necessary for guest registration, security,
legal compliance, or other legitimate accommodation-related purposes.
Guests should provide only genuine and accurate identification information.
Booking and Communication
When you contact us by telephone, WhatsApp, email, website forms, or other communication methods,
we may retain relevant information from the communication so that we can respond to your enquiry,
manage your booking, and provide customer service.
We may use your contact details to communicate with you regarding:
* Booking confirmation
* Payment confirmation
* Check-in arrangements
* Changes to your reservation
* Cancellation
* Important information relating to your stay
We will not intentionally use your personal information for unrelated purposes without an appropriate
legal basis or permission where required.
Sharing of Personal Information
We do not sell or rent your personal information to third parties.
We may share limited information where reasonably necessary with:
* Service providers assisting us with website, hosting, booking, payment, communication, or technical services.
* Government authorities or law-enforcement agencies where required or permitted by law.
* Professional advisers or service providers where reasonably necessary for legitimate business purposes.
* Other parties where you have specifically authorized or requested us to do so.
We will aim to share only information that is reasonably necessary for the relevant purpose.
Payment Security
Payments may be processed through third-party payment services or banking platforms.
Kumai Gorkha Homestay does not guarantee the security of third-party payment platforms and is not
responsible for their independent privacy practices.
Guests should review the privacy and security policies of the payment service they use.
Website Cookies and Technical Information
Our website may use cookies or similar technologies to improve website functionality, understand website usage,
maintain security, or improve the user experience.
Technical information may include information such as:
* Browser type
* Device type
* IP address
* Approximate location
* Pages visited
* Date and time of access
* Technical information relating to website usage
Where third-party analytics, advertising, maps, booking tools, or other services are used on our website,
those services may collect information according to their own privacy policies.
Data Security
Kumai Gorkha Homestay takes reasonable measures to protect personal information against unauthorized access,
misuse, loss, alteration, or disclosure.
However, no internet transmission, electronic storage system, or online communication method can be guaranteed
to be completely secure.
Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted
electronically.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was
collected, including:
* Managing bookings and guest services.
* Maintaining business and transaction records.
* Meeting legal, accounting, tax, security, or regulatory requirements.
* Resolving disputes.
* Preventing fraud or misuse.
* Protecting our legal rights.
When information is no longer reasonably required, we may delete, destroy, anonymize, or securely dispose of it,
subject to applicable legal requirements.
Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, including the ability to:
* Ask what personal information we hold about you.
* Request correction of inaccurate information.
* Request deletion of information where legally applicable.
* Withdraw consent where consent is the basis for processing.
* Raise a privacy-related concern or complaint.
Requests should be made using the contact details provided below.
Where the law permits or requires us to retain certain information, we may continue to retain that information
even after a deletion request.
Children's Privacy
Our services are primarily provided to guests and families.
We do not knowingly collect unnecessary personal information from children.
Where information relating to a child is required for a booking or accommodation purpose, such information
should be provided by the child's parent, guardian, or another person legally authorized to provide it.
Third-Party Websites
Our website may contain links to third-party websites, social-media platforms, maps, booking services,
or other external services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
Changes to This Privacy Policy
Kumai Gorkha Homestay may update this Privacy Policy from time to time.
Any changes will be published on this website with an updated “Last Updated” date.
We encourage guests and website visitors to review this Privacy Policy periodically.
Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your
personal information, please contact:
Kumai Gorkha Homestay
Upper Kumai, Kalimpong District, West Bengal, India
For privacy-related requests, please provide enough information for us to identify your request
and respond appropriately.
Acceptance
By using the Kumai Gorkha Homestay website or providing personal information to us, you acknowledge that
you have read and understood this Privacy Policy.
Thank you for trusting Kumai Gorkha Homestay. We respect your privacy and are committed to handling your
personal information responsibly.
